Refund policy

Return Window & Initial Contact

You have 30 days from delivery to request a return.

If there’s any issue with your order, you must contact us within 3 days of receiving it, including photos and a description of any damage, defect, or missing items. Reasonable proof may be accepted for delayed claims. Once a return has been authorized, the return must be initiated - with an active tracking number - within 7 days.  


To start a return, email:  info@spiritvisions.us

If you don’t hear back within 24 hours, message:  SpiritVisionsMarket@gmail.com

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unopened, and in original packaging.

  • Returns must be carefully packaged; damaged or incomplete returns are not refundable.

  • You must include proof of purchase.

  • Opened consumables are not returnable, except 1/8 fl.oz. (3ml) Hapé bottles - As covered under our Money-Back Guarantee (see full policy for details) 

The following items are non-returnable and all sales are final:

  • Sananga drops, Ayawaska drops, Ambil, Tinctures, Mouthwash, Energy powder, Mariposa, and any liquid product, or any product requiring refrigeration.

  • Consumables over 99 grams, or any opened medicinal product.

  • Custom, pre-order, personalized items, and Spirit Visions branded items (clothing etc.).

  • Used pipes or applicators.

  • All orders where any Special or promo code is used

  •  Sale items, discounted products, shipping insurance, or gift cards. 

  • Packages marked "return to sender" or returned due to customer issues are not eligible for a refund. 

Restocking & Shipping Fees

All accepted returns are subject to a 20% restocking fee (based on total order value before discounts).

If your order received free shipping, the original shipping cost will be deducted from your refund.

Customers are responsible for return shipping unless otherwise approved.

If your return is accepted, we’ll send a prepaid label (cost deducted from your refund) and instructions for shipping. Items returned without prior approval will not be accepted.

Refunds requested after an order has already been packed or handled are still subject to the 20% restocking fee to cover labor, materials, and custom packaging costs.

Damaged or Incorrect Items

Inspect your package immediately upon delivery.

If any item is damaged or incorrect, you must contact us within 3 days and include photos of the packaging and contents so we can evaluate and resolve the issue.

Exchanges

To exchange an item, please return it following the above steps, and then place a new order for your desired product.

Refund Processing

Once a return has been authorized, the return must be initiated - with an active tracking number - within 7 days. Once your return is received and inspected, we’ll notify you if the refund is approved.

If approved, your refund will be processed to your original payment method (processing times vary by bank).

Shipping and insurance fees are non-refundable.

Violation of any section of our Terms of Service (especially Sections 20–25) may void eligibility for refunds or returns at our discretion.

Chargebacks, Reviews & Support

If you file a chargeback or dispute without contacting us first (and giving us ample time to assist you), you automatically forfeit your right to any warranty, return, or refund. Spirit Visions reserves the right to discontinue service to any customer who does so.

Leaving ANY negative reviews, comments, or media before giving us the chance to resolve an issue, shows bad faith and voids eligibility for refunds or exchanges. We’re always willing to make things right — please reach out first. Once service is complete, you’re welcome to update or share your honest review.

Store Credits

Store credits issued as part of a standard return are valid for one (1) year from the date of issuance, unless otherwise stated.

All other store credits, including but not limited to goodwill credits, courtesy credits, policy exceptions, or dispute resolutions, are issued solely at the discretion of Spirit Visions and are valid for thirty (30) days from the date of issuance. These credits expire automatically after the stated period and cannot be extended, reinstated, or reissued once expired.


Final Notice

By making a purchase with Spirit Visions, you acknowledge and agree to these terms.