Terms of service

OVERVIEW
This website is operated by Spirit Vision. Throughout the site, the terms “we”, “us” and “our” refer to Spirit Vision. Spirit Vision offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By accessing our website and/or purchasing any product or service from Spirit Visions, you enter into a legally binding agreement (“Terms of Service,” “Terms,” "Policies") with Spirit Visions. These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, merchants, and contributors of content. By proceeding with any transaction, you acknowledge that you have read, understood, and accepted all applicable Terms and Conditions, including any policies referenced or linked herein. You further agree that all disputes, claims, or disagreements arising from your use of our services or products shall be governed exclusively by these Terms, and you expressly waive any right to challenge, circumvent, or contest these Terms—including but not limited to through chargebacks, third-party disputes, or alternative arbitration methods.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be legally and contractually bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
Any breach or violation of any of the Terms -  particularly those related to chargebacks, fraudulent disputes, or discount misuse -  will result in an immediate termination of your services and may subject you to liquidated damages as outlined in Section 24

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Spirit Vision, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - Indemnification, Release of Liability & Hold Harmless Agreement

By completing any purchase from Spirit Visions, or by choosing to handle, utilize, administer, consume, or otherwise engage with any Spirit Visions product or service, the customer expressly agrees to the following:

To the fullest extent permitted by applicable law, you (the “Customer”) hereby release, waive, and forever discharge Spirit Visions, including but not limited to its owners, directors, officers, employees, affiliates, contractors, and partners, from any and all claims, demands, liabilities, losses, damages, injuries, or causes of action—whether known or unknown, anticipated or unanticipated—that may arise directly or indirectly from your purchase, use, or possession of any Spirit Visions products or services.

You further agree to indemnify, defend, and hold harmless Spirit Visions and all associated individuals and entities from any legal claims, suits, proceedings, costs, expenses (including reasonable attorneys’ fees), judgments, settlements, or liabilities that result from your breach of this agreement or from any claim initiated by you or a third party related to your use of Spirit Visions products or services.

This includes but is not limited to:

  • Any personal injury, illness, adverse reaction, or death

  • Any legal or regulatory issues arising from product possession, handling, or use

  • Any claims alleging misrepresentation, product liability, negligence, or any other civil claim

You acknowledge and agree that all Spirit Visions products are provided "as is" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose. You assume full responsibility for the safe storage, handling, and use of all items provided by Spirit Visions.

By purchasing from Spirit Visions, you waive the right to participate in any class action or collective arbitration against Spirit Visions and agree that any legal claim shall be pursued individually.

Should you choose to initiate legal action against Spirit Visions or any related party, in contradiction to this agreement, you agree to be fully responsible for all resulting legal fees, damages, settlements, and court costs, including those incurred by Spirit Visions in its defense.



SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW AND FORUM SELECTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas and the United States.

By using this website and purchasing from Spirit Visions, you agree that any disputes, claims, or legal actions shall be resolved exclusively in the state or county courts located in Montgomery County, Texas. You expressly consent to the jurisdiction of such courts and waive any objections to venue or jurisdiction, including based on forum non conveniens.

This clause applies regardless of your location or the location from which you access our website or services, and it remains binding even after the termination of this agreement.

SECTION 19 - CHANGES TO TERMS OF SERVICE AND CONTINUING AGREEMENT

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service at any time by posting the revised version on this website. It is your responsibility to review this page periodically for changes.

By engaging in any way with Spirit Visions after any update to these Terms—whether or not you make a new purchase—you agree to be legally bound by the most current version of our Terms of Service. This includes agreement to all revised policies, enforcement procedures, remedies, and conditions.

This includes, but is not limited to:

  • Visiting or browsing our website

  • Logging into your customer account

  • Submitting a customer service request or feedback

  • Communicating with us by email, phone, or social media

  • Requesting a return, refund, or order update

  • Using discount or affiliate codes

  • Participating in any promotions, giveaways, or email/SMS campaigns

  • Filing or responding to a chargeback or payment dispute

  • Initiating or participating in any legal claim, dispute, or lawsuit

  • Reopening or responding to any unresolved account matter

  • Receiving, accessing, or using any product or service

Any form of interaction described above confirms your full acceptance of the most current Terms of Service—whether or not a new purchase has been made.

The updated Terms will apply to:

  • All future activity, and

  • All past transactions, communications, disputes, or account activity involving Spirit Visions.

By continuing to engage with Spirit Visions in any form, you confirm that you are contractually bound by the updated Terms for all past, present, and future dealings.

SECTION 20 - SHIPPING POLICY &  LIABILITY
https://spiritvisions.us/policies/shipping-policy

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@spiritvisions.us

SECTION 22 - PROMO/DISCOUNT CODES & AFFILIATE CODES

1. General Terms

Spirit Visions offers discount codes and affiliate programs as a courtesy to customers under specific conditions. As a small business operating on modest margins — while giving back 20% of proceeds to Indigenous communities — we ask that customers use these codes respectfully and only as intended.
These discounts are intended to support accessibility while sustaining our mission to share sacred plant medicines and traditions that bring healing to many.

By using any discount code, you agree to comply with this policy and acknowledge that any misuse or violation of these terms may result in reimbursement of misused discounts and/or restrictions on future purchases.

2. Misuse of Promo/ Discount / Affiliate Codes

Misuse of discount or affiliate codes, whether intentional or unintentional, includes but is not limited to:

  • Using a discount code not intended for you or your purchase.

  • Stacking multiple discount codes unless explicitly permitted.

  • Creating multiple accounts to obtain additional discounts.

  • Sharing single-use or exclusive codes outside of their intended audience.

  • Using expired, unauthorized, or otherwise ineligible discount codes.

  • Using affiliate programs improperly to generate discounts/credits for yourself or other unqualified users. 

  • Using first-time sign-up incentives more than once per customer.

If a discount code is used in violation of this policy, the customer is liable for full reimbursement of the misused discount amount.
Failure to comply with reimbursement requests may result in account suspension, permanent bans, and in cases of repeated intentional abuse, legal action.

3. Refund Alternative for Misused Codes

If a customer chooses a refund rather than reimbursement for a misused discount:

  • Spirit Visions will process the refund subject to a restocking and administrative/restocking fee equal to the greater of $15 or 20% of the total order value. Since addressing Any violation of our terms, including the misuse of discount and promo codes constitutes the handling of your order, and thus, the customer is liable for the administrative /restocking fee. 

  • This fee covers the additional time, administrative labor, and costs associated with preparing and resolving issues surrounding promo code misuse.

  • The final refund amount may be further adjusted if there is any outstanding balance owed from previous discount misuse or policy violations.

  • Any alternative or more favorable resolutions are at the sole discretion of Spirit Visions.

4. Account Creation & Household Limits

  • Customers may not create multiple accounts to obtain additional discounts or circumvent restrictions.

  • Discount codes intended for single-use or first-time customers are limited to one (1) person per household.

  • Only one person per household may register as an affiliate or use an affiliate code.

A "user" is defined as an individual with their own unique contact information and payment method.
If two accounts share any combination of email, phone number, shipping address, or payment method, they will be treated as a duplicate account, and codes used by the secondary account will be deemed ineligible.

5. Consequences of Violation

If a customer is found in violation of this section:

  • We reserve the right to permanently revoke privileges/ authorization of an individual to the use of discount/ promo codes, (whether used in past, present or future), and require reimbursement for the discounted monetary amounts associated with them, if the customer is found to be abusing any discount/Promo codes, at any time. 

  • Their order may be canceled or adjusted to reflect proper pricing.

  • They may be required to reimburse Spirit Visions for any misused discounts. Additionally, if deemed necessary, Spirit Visions may also require reimbursement for all previously used discounts or goodwill exceptions, whether valid or not at the time in which they were utilized. 

  • Future orders may be restricted and access to Spirit Visions permanently revoked.

  • If there is a pending order while an outstanding balance exists, Spirit Visions reserves the right to hold that order until there is resolution.

  • Repeated or intentional misuse may result in further legal action, including but not limited to:

    • Filing of lawsuits including recovery of relevant legal fees.

    • Reporting to credit agencies.

    • Reporting to fraud prevention databases.

6. Forfeiture of Services Due to Non-Compliance

If a customer fails or refuses to resolve an outstanding balance:

  • Spirit Visions reserves the right to withhold, cancel, or apply any pending or future orders as full or partial repayment toward the balance owed.

  • A customer’s non-compliance with two (2) or more documented resolution attempts (defined as any single outreach effort such as an email, text, phone call, or system message) constitutes a legally binding forfeiture of all pending or completed:

    • Orders (past, present, or future)

    • Shipping insurance or claims support

    • Refunds or return requests

    • Customer service or support interactions

    • Any other benefits, entitlements, or services provided by Spirit Visions

  • This policy applies regardless of whether non-compliance was intentional or unintentional.

  • By purchasing from Spirit Visions, you acknowledge that these forfeitures are binding and enforceable under the Terms of Service, which you agreed to during checkout.

 

SECTION 23 - SUBSCRIPTIONS

23.1 General

Spirit Visions offers subscription purchasing options through SpiritVisions.us. Subscription services are processed and managed through a third-party provider, Appstle. By enrolling in a subscription, the customer agrees to comply with all terms contained in this Section 22 in addition to all other applicable terms in this Agreement.

23.2 Minimum Commitment Requirement

All subscriptions require a minimum commitment of three consecutive billing cycles (as of 1/15/2026) A subscription cannot be canceled until the customer has completed three paid subscription deliveries. Skipped orders or paused billing cycles do not count toward the required minimum. 

23.3 Early Cancellation

If a customer requests cancellation prior to completing all three required billing cycles, an early-cancellation fee will apply. All cancellation fees are calculated using the discount structure of a monthly subscription, regardless of the billing frequency originally selected by the customer.

The early-cancellation fee shall be the greater of:

(a) fifteen dollars (15 USD), or

(b) the total subscription savings the customer would have received across the required three billing cycles, calculated as follows:

ten percent (10 percent) of the undiscounted value of all monthly subscription items (or 5 % of bi-monthly or tri-monthly subscriptions) multiplied by three, representing the three-order commitment.

Repayment for any discounted shipping rates will also apply.

This formula applies uniformly to all subscription types, including monthly, bi-monthly, and tri-monthly plans. The cancellation fee must be paid in full before Spirit Visions will process any early cancellation request.

This fee applies regardless of whether the customer has completed one, two, or is preparing for the third subscription cycle. The fee must be paid before Spirit Visions will process an early cancellation. This Ensures the Sustainability of our subscription discounts, and prevents misuse of the program, and covers the additional service time required for cancelation. 

23.4 Subscription Modifications

During the first three billing cycles, customers may make only the following changes to their subscription, one times each:

(a) one product change, and

(b) one change to the billing date of your subscription.

(c) asking for a faster billing cycle is permitted, while slowing the billing cycle (going from monthly to bi-monthly) is not due to different discount values)

Additional changes prior to the three-delivery minimum may be denied or may require resetting the minimum commitment period at the discretion of Spirit Visions.

Changes to subscription orders are not permitted after the order has been placed and payment has been processed. In limited circumstances, Spirit Visions may, at its sole discretion, attempt to accommodate modification requests submitted after an order has been placed. However, such requests are not guaranteed and may not update correctly across all internal or third-party systems used for order processing, fulfillment, and shipping. By requesting any modification after an order has been placed, the customer acknowledges and agrees that they assume all risk associated with such changes, including but not limited to the possibility that the original order may still be processed, fulfilled, and shipped. Spirit Visions shall not be held liable for any discrepancies, fulfillment outcomes, or processing errors resulting from post-processing modification requests.


23.5 Payment Authorization

By enrolling in a subscription, the customer authorizes Spirit Visions and its third-party processor to automatically charge the stored payment method at the selected interval. The customer is responsible for maintaining current and valid payment information. Repeated payment failures may result in subscription suspension or cancellation. Cancellation due to failed payment does not waive the minimum delivery requirement or the early-cancellation fee.

23.6 Subscription Discounts and Abuse Prevention

Subscription pricing is provided in exchange for the minimum recurring order commitment described in this Section 22. Spirit Visions reserves the right to revoke subscription benefits, subscription pricing, and future access to the subscription program for any customer who uses the program in a manner intended to circumvent the minimum commitment or who repeatedly abuses subscription discounts.

23.7 Returns and Refunds for Subscription Orders

All Subscription orders are final, and not eligible for refunds, returns, or money-back guarantees, except where required by law or where Spirit Visions determines otherwise at its sole discretion. Return and refund requests cannot be used to bypass the minimum-delivery requirement or the early-cancellation fee.

23.8 Termination by Spirit Visions

Spirit Visions may terminate or suspend a subscription at any time for violation of these terms, abuse of the subscription program, or failure to maintain current payment information. Termination initiated due to customer breach does not absolve the customer of the early-cancellation fee.

23.9 Acceptance of Subscription Terms

By enrolling in a subscription through SpiritVisions.us, the customer acknowledges, understands, and agrees to all terms described in this Section 22, including the minimum three-order commitment and the early-cancellation fee structure.


SECTION 24 - GOODWILL EXCEPTIONS/ SPECIAL OFFERS 

From time to time, Spirit Visions may, at its sole discretion, offer a goodwill exception. A goodwill exception is defined as any support, service, accommodation, credit, replacement, or offer provided outside of, or in addition to, the standard Terms of Service or store policies. These exceptions are extended solely to maintain customer satisfaction, resolve unique situations, or support customer relationships.

All goodwill exceptions are conditional.

By accepting any goodwill exception, the customer agrees to fully comply with all Terms of Service, store policies, and any conditions associated with the exception, both at the time it is granted and on a continuing basis thereafter.

Any violation of the Terms of Service, store policies, or the conditions of a goodwill exception constitutes a material breach of agreement. In such cases, Spirit Visions reserves the right to:

  • Require full repayment of the value of the goodwill exception, including but not limited to any products, credits, discounts, replacements, or promotional benefits provided
  • Revoke any active or future promotional eligibility
  • Suspend or permanently terminate the customer’s access to Spirit Visions products and services

Spirit Visions may provide a final notice of non-compliance prior to enforcement. Failure to remedy the breach within the specified timeframe will result in the actions outlined above being executed at the sole discretion of Spirit Visions.


SECTION 25 - CUSTOMER CONDUCT

At Spirit Visions, we are committed to fostering a respectful, safe, and supportive environment for our community and team. We do not tolerate any form of hostile communication (including aggressive or passive aggressive language, verbal abuse, threats, coercion), undermining Spirit Visions integrity, manipulative or condescending behavior,  slander, defamation, or the misuse of reviews and public forums as leverage to demand special treatment.

This also applies to fraudulent or retaliatory credit card chargebacks in cases where Spirit Visions has fulfilled its obligations—such as when a package is lost or damaged due to carrier mishandling and the customer declined shipping insurance. In such cases, Spirit Visions cannot be held liable for third-party shipping issues, as clearly outlined in our shipping terms. Initiating a chargeback under these circumstances is considered a breach of trust and is treated as a hostile act.

Any such behavior may result in an immediate and permanent ban from all Spirit Visions platforms and services, including future purchases If a customer persists in said behaviors. 

We reserve the right to refuse service or terminate business relationships with individuals who engage in any form of disrespectful, abusive, or dishonest conduct.

This policy is in place to protect not only the integrity of our business, but the wellbeing of our team, who serve our customers with care, transparency, and dedication.

SECTION 26 - CHARGEBACK AND DEFAMATION

Initiating a fraudulent or unwarranted chargeback after Spirit Visions has fulfilled its contractual obligations (including delivery to the shipping carrier when insurance was declined) is considered a breach of these Terms of Service. Any such action may result in:

  • A permanent ban from our services

  • Forfeiture of all rights to refunds or future support

  • Potential Legal action to recover any losses or fees incurred, including chargeback fees, administrative costs, and attorney’s fees

Likewise, publishing or spreading knowingly false or defamatory claims about Spirit Visions with the intent to harm, manipulate, or coerce our team or customers may result in legal action. In such cases, the individual may be held financially responsible for damages, including but not limited to reputation loss, lost business, and legal expenses. 

SECTION 27 - TTERMINATION DUE TO HOSTILE CONDUCT

Spirit Visions reserves the right to terminate any business relationship with individuals who engage in hostile communication, including but not limited to verbal abuse, threats, coercion, slander, defamation, or any form of disrespectful or aggressive behavior toward our team.

In such cases, Spirit Visions will consider all contractual obligations fully satisfied, regardless of any outstanding matters such as pending shipments, refunds, returns, discounts, or other unresolved transactions. By engaging in such behavior, the customer forfeits any further claims or entitlements, and all interactions with Spirit Visions will be discontinued immediately.

SECTION 28 - Fraud Risk and ID Verification Policy

To protect both our customers and our business, Spirit Visions reserves the right, at our sole discretion, to require identity verification before fulfilling and shipping an order. Circumstances under which identity verification may be requested include, but are not limited to:

  • Orders flagged by our system for potential fraud or chargeback risk

  • First-time customer orders exceeding $500

  • Any situation where we determine verification is necessary to protect against fraud or misuse

Verification Process:
If verification is requested, the customer must promptly provide a valid government-issued photo ID (customer may Cover the ID # if desired) and/or proof of address (such as a utility bill or official mail) that matches the billing and/or shipping information provided with the order. All documents must be clear and legible.

Failure to Comply:
If the customer refuses or fails to complete identity verification within 7 calendar days of request, we reserve the right to:

  • Hold the order without shipment until verification is completed, and/or

  • Cancel the order at our discretion.

Chargeback Warning:
In cases where an unverified order results in a chargeback or dispute, we will provide all evidence to the payment processor, including the record of the verification request and customer refusal. Attempted fraudulent chargebacks may also be reported to relevant authorities or credit bureaus as appropriate.

By placing an order with Spirit Visions, you agree to comply with any identity verification requests under these terms.



By making a purchase with Spirit Visions, you acknowledge and agree to these terms.